the front desk that does the work.
coya answers every call, verifies insurance on the line, books the visit, and chases the follow-ups — 24/7. your team just supervises.
14 days free · no credit card · crisis always routes to 988
two things need you.
18
handled
2
need you
0
missed
prior authorization needs a signature
packet ready · waiting on a clinician
a caller asked for a person
summary + next step prepared
visit booked
coverage verified · intake sent
intake recovered
completed after one nudge
appointment protected
moved before a likely no-show
waitlist slot filled
cancellation recovered on its own
active loops
12
each owns an objective
how it works
a receptionist takes a message.
coya finishes the job.
one brain across voice, text, and your dashboard — so nothing restarts and nothing gets dropped.
it answers
every call, 24/7
coya picks up in your practice’s voice, runs intake, and verifies insurance while the caller is still on the line.
it follows through
books, then texts the link
it books the visit on your calendar and texts a secure intake link — then keeps chasing until it’s done.
you supervise
open it, see it handled
the workspace shows what coya handled, the evidence behind it, and the few decisions that still need a person.
see how it works
one call, start to finish.
insurance verified, visit booked, intake sent, follow-up owned. watch the same loop advance across voice, text, and the operator's view.
press start — the call plays out, then the text and the operator's view follow from the same loop.
trust & safety
high stakes. hard boundaries.
behavioral health is unforgiving, so the boundaries are built into how coya behaves — not bolted on as a disclaimer.
crisis floor
988 is immediate, and never gated
safety is hard-wired, not left to the ai. if anyone is in danger, coya routes to the 988 lifeline before anything else.
phi boundary
clinical detail lives in an audited vault
phi never touches the operations database — not in any field. the dashboard runs on routing-level data; identifying and clinical detail stays in the vault.
compliance
a signed baa with every practice
only baa-covered subprocessors ever touch phi. access is role-based, isolated per program, and fully auditable.
put coya on your front desk
stop losing patients to voicemail.
spin up coya in minutes — it takes the first call today. your team supervises the work instead of drowning in the phone.