ai receptionist for behavioral health
your front desk,
always on.
coya answers every call, runs structured intake, routes by caller type, and generates provisional treatment plans — so your coordinators focus on care, not callbacks.
setup in under an hour · no contracts · hipaa compliant
sarah m. (parent)
intake complete
central hs counselor
referral received
mercy hospital coord.
discharge planning
24
calls today
0.8s
avg response
94%
intake rate
overview
what is coya?
the ai front desk built for behavioral health. not a generic bot — a practice-aware system that handles intake the way your coordinators would.
legacy
voicemail & after-hours service
holds calls until business hours. missed intakes pile up, no context for clinicians.
- natural conversations
- intake handling & booking
- school / provider referral routing
- knows your clinicians & calendar
- crisis detection & 988 transfer
generic ai
generic ai phone bot
powered by scripts and intent mapping. no understanding of behavioral health.
- natural conversations
- intake handling & booking
- school / provider referral routing
- knows your clinicians & calendar
- crisis detection & 988 transfer
our solution
coya
powered by llms. built for behavioral health. practice-aware, crisis-safe, always on.
- natural, human-like conversations
- intake handling & booking 24/7
- school / provider referral routing
- knows your clinicians & calendar
- crisis detection & 988 transfer
specialist routing
six specialists. one number.
every caller type gets a dedicated ai trained for their specific conversation. no generic scripts. each one understands the context, the language, and the right intake flow.
parents and guardians
child and adolescent intake, insurance verification, school and behavioral history, provider preference.
the lifecycle
what coya handles, start to finish.
from first ring to clinician handoff. no coordinator involvement until a human decision is actually needed.
call answered
24 hours a day, 365 days a year
coya answers every inbound call immediately, in your practice's voice. no voicemail, no hold queue, no after hours message. a live ai conversation begins regardless of when the call comes in.
full platform
everything the practice needs in one system.
not just a phone answering service. a complete intake and coordination layer that runs alongside your clinical team.
24/7 call handling
every call answered. evenings, weekends, overflow. the practice never goes to voicemail.
see how this works for your practice. try a live call with coya or create an account to explore the full platform.
compliance and security
built for behavioral health compliance.
hipaa, tcpa, and baa compliance built into every layer. not bolted on after the fact.
phi in a dedicated vault
patient health information is never stored in a standard database. all phi lives in a dedicated encrypted vault, completely isolated from operational and analytics data.
full audit trail
every patient data access is logged. role based access controls for all staff. a signed business associate agreement is provided to every practice.
high compliance mode
maximum data isolation for practices with strict requirements. tcpa compliant sms with opt out honored on every message.
pricing
priced for practices, not investors.
$150 to get started, credited to your first month. monthly ai credits included; top-offs available as you grow.
single-location practice
solo
$150 to start · credited to first month
- up to 300 calls per month
- 1 location / main line
- team workspace + unlimited seats
- intake & session booking
- sms intake links + confirmations
- 200 ai credits / month (plans, notes, insights)
- google + outlook calendar integration
most popular
scale
$150 to start · credited to first month
everything in solo, plus:
- unlimited calls
- hipaa-compliant transcripts + phi vault
- full analytics by caller type & outcome
- returning client recognition
- 600 ai credits / month
- weekly ai self-improvement loop
- priority support, email + chat
multi-site & networks
network
pricing based on scope
everything in scale, plus:
- multi-location / multi-program routing
- custom ai persona + voice
- ehr exports: simplepractice, therapynotes, valant
- custom sla + compliance reporting
- dedicated success manager
- volume pricing + credit bundles
- white-glove onboarding
credits reset monthly · top-offs: 100/$49 · 300/$129 · 1,000/$349
signed baas on request · hipaa across all plans · phi vault · cancel anytime
from practices
real clinicians. real results.
I was spending the first hour of every day on the phone — session changes, intake questions, same FAQs over and over. Coya handles all of it. I actually have time for the clients in the room now.
phone time cut in halfDr. Jessica Park
Private Practice Owner, Philadelphia, PA
Intake calls are not one size fits all. A school calling about a student needs a completely different conversation than a parent calling on their own. We were dropping the ball on that constantly. We are not anymore.
every intake call routed correctlyDr. Marcus Reid
Clinical Director, Boston, MA
I set it up on a Sunday afternoon. Monday morning I had two new intakes on the calendar from calls that came in overnight. That had never happened before. It just runs.
first intakes came in overnightDanielle Torres
Group Practice Owner, Philadelphia, PA
ready when your practice is
stop losing intakes to voicemail.
coya handles every inbound call — intakes, reschedules, referrals — 24/7. your clients get a great experience. you stay focused on sessions.