ai receptionist for behavioral health
your front desk,
always on.
coya answers every call, runs structured intake, verifies insurance while the caller is still on the line, routes by caller type, and drafts provisional treatment plans, so your coordinators focus on care, not callbacks.
setup in under an hour · no contracts · hipaa compliant
sarah m. (parent)
intake complete
central hs counselor
referral received
mercy hospital coord.
discharge planning
24
calls today
0.8s
avg response
94%
intake rate
overview
what is coya?
the ai front desk built for behavioral health. not a generic bot, a practice-aware system that handles intake the way your coordinators would.
legacy
voicemail & after-hours service
holds calls until business hours. missed intakes pile up, no context for clinicians.
- natural conversations
- intake handling & booking
- school / provider referral routing
- real-time insurance verification
- knows your clinicians & calendar
- crisis detection & 988 transfer
generic ai
generic ai phone bot
powered by scripts and intent mapping. no understanding of behavioral health.
- natural conversations
- intake handling & booking
- school / provider referral routing
- real-time insurance verification
- knows your clinicians & calendar
- crisis detection & 988 transfer
our solution
coya
powered by llms. built for behavioral health. practice-aware, crisis-safe, always on.
- natural, human-like conversations
- intake handling & booking 24/7
- school / provider referral routing
- real-time insurance verification
- knows your clinicians & calendar
- crisis detection & 988 transfer
specialist routing
six specialists. one number.
every caller type gets a dedicated ai trained for their specific conversation. no generic scripts. each one understands the context, the language, and the right intake flow.
parents and guardians
child and adolescent intake, insurance verification, school and behavioral history, provider preference.
the lifecycle
what coya handles, start to finish.
from first ring to clinician handoff. no coordinator involvement until a human decision is actually needed.
call answered
24 hours a day, 365 days a year
coya answers every inbound call immediately, in your practice's voice. no voicemail, no hold queue, no after hours message. a live ai conversation begins regardless of when the call comes in.
full platform
everything the practice needs in one system.
not just a phone answering service. a complete intake and coordination layer that runs alongside your clinical team.
24/7 call handling
every call answered. evenings, weekends, overflow. the practice never goes to voicemail.
see how this works for your practice. try a live call with coya or create an account to explore the full platform.
compliance and security
built for behavioral health compliance.
hipaa, tcpa, and baa compliance built into every layer. not bolted on after the fact.
phi in a dedicated vault
patient health information is never stored in a standard database. all phi lives in a dedicated encrypted vault, completely isolated from operational and analytics data.
full audit trail
every patient data access is logged. role based access controls for all staff. a signed business associate agreement is provided to every practice.
high compliance mode
maximum data isolation for practices with strict requirements. tcpa compliant sms with opt out honored on every message.
pricing
priced for practices, not investors.
flat monthly, priced per program, not per seat. voice, intake, and insurance verification included, no per-minute overages. a $150 deposit reserves your founding spot and credits to your first month.
most popular
practice
flat monthly · cancel anytime
- one program
- 24/7 voice answering, unlimited calls
- structured intake & session booking
- real-time insurance verification
- crisis detection & 988 transfer
- returning-caller recognition
- hipaa, phi vault, signed baa
- team workspace + unlimited seats
two or more programs
multi-program
flat monthly · cancel anytime
everything in practice, plus:
- $1,500 first program, +$750 each additional
- 2 programs $2,250 · 3 programs $3,000 · 4 programs $3,750
- caller-type & program routing
- school / provider referral handling
- sms reminders + re-engagement
- analytics by caller type & outcome
- provisional treatment-plan drafts
five or more programs / multi-site
enterprise
pricing based on scope
everything in multi-program, plus:
- unlimited programs / locations
- ehr exports: simplepractice, therapynotes, valant
- custom ai persona + voice
- custom sla + compliance reporting
- dedicated success manager
- white-glove onboarding
signed baas on request · hipaa across all plans · phi vault · cancel anytime
early access
now onboarding founding practices.
coya is invite-only while we onboard our first behavioral-health practices hands-on. request access and we'll set you up ourselves.
founder pricing, locked
the rate you start at is the rate you keep as coya grows. founding practices are priced for being early, permanently.
white-glove setup
we configure your ai with you, your programs, your intake, your escalation rules, and test it on real calls before you ever go live.
a direct line to the team
you talk to the people building coya. the roadmap bends toward how your practice actually runs, not the other way around.
journal
writing on behavioral-health operations.
crisis-safe by design: how an ai front desk should handle a 988 moment
read articleoperationsthe hidden cost of a missed call
read articleaccessafter-hours is when behavioral-health calls actually come in
read articleready when your practice is
stop losing intakes to voicemail.
coya handles every inbound call, intakes, reschedules, referrals, 24/7. your clients get a great experience. you stay focused on sessions.