the coya journal
notes on the front desk
of behavioral health.
verify insurance before the visit, not three weeks after
behavioral-health claims get denied far more often than the rest of medicine, and a large share of it traces back to one fixable thing: coverage nobody checked before the session. the leverage isn't at the appeal — it's on the intake call.
read articlecrisis-safe by design: how an ai front desk should handle a 988 moment
a behavioral-health phone line is not an ordinary booking line. the real test of an ai receptionist isn't the happy-path demo — it's what happens on the one call you hope never comes.
readthe hidden cost of a missed call
most practice owners know they miss calls. few have calculated what those calls actually cost once you factor in new-patient lifetime value and rebooking rates.
readhow ai receptionists are changing healthcare front desks
the front desk has historically been one of the most labor-intensive parts of running a clinical practice. a new generation of ai tools is starting to change that.
readafter-hours is when behavioral-health calls actually come in
people rarely decide to reach out for care between 9 and 5. if no one answers, the courage it took to call doesn't always come back.
readintake calls in mental health: where most practices lose patients
the gap between a first call and a first session is where mental-health practices lose the majority of prospective clients.
readhipaa and ai voice: what clinic operators actually need to know
hipaa gets invoked constantly as a reason not to adopt ai voice tools. most of the time, the people invoking it don't fully understand what it requires.
read